KLM, the Dutch unit of Air France KLM, issued a public apology Friday after a crew member triggered online outrage by posting a sign in Korean saying passengers on a recent flight weren’t allowed to use a restroom due to the novel coronavirus.
Photos of the handwritten sign saying “bathroom for crew members only surfaced online in South Korea this week after a passenger on a 10-hour flight from Amsterdam to Seoul’s Incheon airport Monday shared the pictures online.
The passenger accused KLM of separating against South Korean passengers as a result of the sign was only in Korean.
On Friday, executives with KLM bowed as they publicly apologized at a news conference in Seoul, saying they take allegations of prejudice “very seriously” and promising to forestall it from happening again.
The crew stated using only Korean on the sign was merely an error. An English notice was added after passengers complained, Glass said.
On Wednesday, South Korea’s transportation ministry issued a statement warning KLM over its “discriminatory actions” and calling on the firm to make sure it didn’t happen again.
At a previously scheduled meeting Friday, Dutch Ambassador Joanne Doornewaard stated regrets over the disturbance to Transportation Minister Kim Hyun-mee, a ministry delegate said.